Account & Data Deletion Request

01. How to Request Account Deletion

If you would like us to delete your Book of Wisdom account and associated personal data, you can submit a deletion request at any time.

1. Send an email to bookofwisdompdf@gmail.com, preferably from the email address registered with your Book of Wisdom account.
2. Use the subject line: Book of Wisdom – Delete my account.
3. Confirm that you wish to have your account and associated personal data deleted.
4. Include your full name as it appears in the app to help us identify the correct account.

If you cannot access your registered email address, contact us from another address and explain the situation. We may need to verify your identity before proceeding.

Security: Please do not include your password, payment card details or sensitive identity documents in your initial email.

02. What Information Is Covered?

Your request will be reviewed for deletion of personal data associated with your Book of Wisdom account, where applicable. Depending on the features you have used and the information we hold, this may include:

• Profile information: Your name, email address, date of birth and birth location, where provided and stored.
• Saved content: Personal readings, journal entries, saved reflections and related account information.
• Sacred calculator data: Personal inputs and saved results associated with your account.
• Account-linked records: App preferences, saved entitlements and relevant purchase records, subject to applicable retention requirements.

We will assess account-linked records, including stored data beyond your main profile, as part of your request. The precise scope depends on the information actually held and any applicable legal exceptions.

03. Information We May Need to Retain

We may retain limited information when required or permitted by applicable law. This can include records necessary for:

• Tax, accounting and financial reporting obligations.
• Fraud prevention, security investigations or dispute resolution.
• Establishing, exercising or defending legal claims.
• Other specific legal obligations that apply to us.

Any retained information will be restricted to the relevant purpose and kept for an appropriate or legally required period. If an exception applies, we will explain it in our response.

04. How Long Does It Take?

We aim to process valid deletion requests promptly, ordinarily within 30 days where possible.

Under applicable UK data protection law, we will normally respond to qualifying requests within one calendar month. If we need additional information to verify your identity, we will explain what is required.

Some requests may require more time where permitted by law. If an extension or retention exception applies, we will explain the reason and the next steps.

We will confirm the outcome of your request, including relevant deletion actions and any records we are legally required to retain.

05. Deleting Your Account in the App

Book of Wisdom also provides a Delete Account option in its profile settings. That feature includes a confirmation step before the account deletion action is submitted.

If you want to request deletion of all eligible personal data associated with your account, including saved information that may be held separately from your main profile, we recommend emailing us using the instructions on this page.

You can submit a deletion request even if you can no longer access the app.

06. Subscriptions, Purchases & Credits

Account deletion may result in loss of access to saved content, purchases, credits or entitlements linked to your account. Deleted content may not be recoverable.

Deleting your account does not automatically cancel subscriptions managed through an external billing provider. If you have an active subscription, cancel it separately through the service where you purchased it, such as Google Play or the Apple App Store.

For further information, read our Refund & Cancellation Policy.

07. Privacy Rights & Contact

Depending on applicable law, you may have rights to access, correct, restrict or request erasure of your personal data. The right to deletion is subject to legal conditions and exceptions.

For details about how we handle personal information, read our Privacy Policy. You can also review our Terms of Service.

If you are dissatisfied with the handling of a privacy request, you may have the right to complain to the UK Information Commissioner's Office or another relevant data protection authority.

Your privacy matters, including when you decide to leave Book of Wisdom.