01. About This Policy
Thank you for choosing Book of Wisdom. We understand that digital purchases should feel clear and secure, and that you may sometimes need help with a payment, subscription or feature that has not worked as expected.
Book of Wisdom (the “Application” or “Service”) is provided by Anthony Wedderburn (“we”, “us” or “our”). This Refund & Cancellation Policy explains how we handle purchase enquiries and the consumer rights that may apply to digital books, readings, AI features, usage credits and subscriptions.
Refund procedures can vary by purchase platform. This Policy should be read alongside our Terms of Service and Privacy Policy. Nothing here excludes rights that cannot lawfully be waived.
02. Digital Content and Consumer Rights
Book of Wisdom may provide digital content and services immediately after purchase. Depending on the purchase and applicable law, consumers may have a statutory cancellation or withdrawal period, commonly 14 days for qualifying distance contracts.
For qualifying digital content supplied without a physical medium, withdrawal rights may be lost once supply begins during the cancellation period, but only where the applicable legal requirements have been met. These may include express consent to immediate supply, acknowledgement of the resulting loss of withdrawal rights and required confirmation from the trader.
Buying, opening or using digital content does not automatically remove every cancellation or refund right.
Where digital content is faulty, misdescribed, not supplied as agreed or otherwise fails to meet statutory requirements, you may be entitled to an appropriate legal remedy. We assess requests under the consumer laws applicable to the transaction.
03. Google Play Purchases
For purchases processed through Google Play Billing, use Google's official refund request procedure:
Eligibility may depend on the purchase, timing, applicable platform rules, circumstances and consumer law. Relevant issues can include unauthorised transactions, duplicate charges, technical failures or content not delivered as agreed.
If you need help identifying a purchase, email bookofwisdompdf@gmail.com. Where possible, include your Google Play order reference, purchase date and a short explanation. Do not send passwords or complete payment card details.
04. Apple App Store Purchases
Where your Book of Wisdom purchase was billed through Apple's App Store, you can submit a refund request using Apple's official service:
Sign in using the Apple Account associated with your purchase and follow the displayed steps. Apple administers its purchase refund process subject to applicable rules and legal obligations.
If you cannot identify your purchase or need assistance with access, please contact Book of Wisdom support. Your statutory consumer rights remain unaffected.
05. Website, Stripe and Direct Payments
Depending on the version of Book of Wisdom you use, some purchases may be processed through a website, external checkout or direct-download application using Stripe or another supported payment provider.
For direct-payment refund enquiries, contact bookofwisdompdf@gmail.com with your purchase email, date, receipt or transaction reference and an explanation of the issue.
We will investigate concerns including duplicate charges, billing errors, unauthorised payments, undelivered purchases, technical failures preventing access and applicable statutory cancellation requests.
Where there is no statutory entitlement to a refund, we may consider a goodwill refund at our discretion. This Policy does not promise a fixed voluntary seven-day refund period or limit any longer statutory right.
Where practicable, approved refunds are returned through the original payment method. Settlement timing may depend on the payment provider and your financial institution.
06. Subscription Renewal and Cancellation
Some premium features may be sold through automatically renewing subscriptions. The relevant checkout should display the price, billing period and material renewal and cancellation conditions before purchase.
Where supported, manage subscriptions through the same channel used to buy them. Google Play purchases can generally be managed through Google Play subscriptions; Apple subscriptions through Apple account settings. Website or direct-download purchases may use separate account or billing-management instructions.
Uninstalling Book of Wisdom does not automatically cancel a paid subscription.
Cancellation generally prevents future renewals but does not necessarily reverse earlier charges. Any statutory cooling-off, cancellation or refund rights continue to apply. If you cannot locate the correct cancellation method, contact us for support.
07. Usage Credits and Digital Readings
Book of Wisdom may provide credits that can be used to access eligible features, including AI-generated readings or interpretations. Where applicable, the number of credits required should be displayed before a qualifying action is confirmed.
If a request fails, paid access is not supplied or a technical problem causes an incorrect deduction, please contact us. Following investigation, an appropriate remedy may include correction, restoration of credits or a refund where required by law.
Successfully used credits are not ordinarily eligible for a discretionary refund solely because a symbolic interpretation or AI-generated response does not match personal expectations.
However, this does not remove any statutory rights relating to defective, misdescribed or undelivered digital content. Additional credit limitations or expiry conditions should be disclosed at purchase where relevant.
08. Billing Errors and Unauthorised Charges
If you notice an incorrect, duplicate or unfamiliar payment, please report it promptly through the appropriate bank, card issuer, app store or payment provider, and contact us if the transaction relates to Book of Wisdom.
We may ask for limited information needed to locate the transaction, such as a payment reference, purchase date or receipt. We will never need your password, full payment card number or card security code for a routine refund enquiry.
We will assist with relevant investigations within our responsibilities. Nothing here prevents you from exercising rights through your payment provider or applicable law.
09. How to Request Support or a Refund
For purchase enquiries, email bookofwisdompdf@gmail.com.
Where available, include:
- The email address associated with the purchase.
- The payment platform used, if known.
- The transaction date and order or receipt reference.
- A short description of the problem.
- Any relevant non-sensitive screenshot or error message.
We may request reasonable additional information when needed to verify the purchase. We aim to acknowledge support enquiries within two to five business days. This is a service target, not a guaranteed resolution or refund-approval timeframe.
Any shorter deadline or other obligation imposed by applicable law takes precedence.
10. Refund Decisions and Processing
Each request is reviewed according to the purchase terms, payment route, circumstances and applicable consumer law.
Possible outcomes may include an approved refund, restoration of credits, correction of a subscription entitlement, another legally required remedy or an explanation of why a request is ineligible.
Google Play and Apple may administer their own store refund processes. For direct payments, we may need to initiate an eligible refund through the relevant payment provider.
Approval and settlement are separate steps. Funds may take additional time to appear depending on the payment method, bank and processor. Refunded purchases may result in corresponding changes to paid access or credit balances, consistent with applicable law.
11. GDPR and Data Protection Rights
Refund rights and personal-data rights are separate legal matters. Requesting a refund does not automatically delete personal information, and requesting data deletion does not automatically cancel a subscription or refund a purchase.
Depending on applicable UK or EU data protection law and the circumstances, you may have rights to access, correct or erase personal data; restrict or object to certain processing; obtain qualifying data in a portable format; and complain to a relevant supervisory authority.
These rights are subject to the requirements and exceptions established by law. We handle valid data-rights requests without undue delay and within applicable time limits, normally one calendar month, subject to permitted extensions.
For additional information, visit our Privacy Policy or contact bookofwisdompdf@gmail.com.
12. Protecting Refund-Related Information
When investigating billing questions, we aim to use only the personal information reasonably necessary to verify the transaction, resolve the issue, prevent fraud and meet legal obligations.
Relevant information may include contact details, transaction dates, order references, purchased products and payment status. Where necessary, information may be shared with the relevant app store, payment processor or authorised service provider.
Some transaction records may need to be retained for accounting, tax, legal or dispute-resolution purposes even after a valid account-deletion request. Details of personal-data handling are described in our Privacy Policy.
13. Changes to This Policy
We may update this Policy to reflect changes to available payment methods, purchasing systems, services or applicable legal requirements.
The latest version will be made available through Book of Wisdom or our website with an updated revision date. Where a material change affects existing purchase rights or obligations, we will respect applicable notice requirements and consumer protections.
Updates do not retrospectively remove statutory rights relating to earlier transactions.
14. Contact and Further Assistance
If you have a question about a purchase, subscription, refund, cancellation or personal-data rights, please contact us.
Service Provider: Anthony Wedderburn
Application: Book of Wisdom
Email: bookofwisdompdf@gmail.com
Privacy Policy: Book of Wisdom Privacy Policy
Terms of Service: Book of Wisdom Terms of Service
We aim to acknowledge legitimate support enquiries within two to five business days and handle them fairly in accordance with applicable law.
Thank you for choosing Book of Wisdom. Our goal is to provide a thoughtful experience, clear information and a fair route to assistance when something goes wrong.